Refund and Return Policy

1. Overview

At Deals4 Antivirus, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as straightforward as possible. This policy outlines the conditions under which you may request a refund or return for products purchased through our website.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• The license key you received is invalid or does not activate properly, and our support team is unable to resolve the issue.
• You received a duplicate product due to a system error or accidental double purchase.
• The product delivered does not match the description on our website at the time of purchase.
• You request a refund within 30 days of the original purchase date and the license key has not been activated or used.

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

• The license key has already been activated or redeemed on your account or device.
• The refund request is made more than 30 days after the purchase date.
• You changed your mind about the purchase after the license has been delivered and activated.
• The product was purchased during a promotional or clearance sale explicitly marked as non-refundable.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact our customer support team at support@deals4antivirus.com or call +1 860-300-3454.
• Provide your order number, the email address used for the purchase, and a detailed description of the issue.
• Our team will review your request and respond within 2-3 business days.

5. Refund Processing

Once your refund request has been approved, the refund will be processed to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider. You will receive an email confirmation once the refund has been initiated.

6. Exchanges

If you wish to exchange a product for a different version or tier (for example, upgrading from a single-device license to a multi-device license), please contact our support team. We will do our best to accommodate exchange requests on a case-by-case basis, subject to product availability and pricing differences.

7. Partial Refunds

In certain situations, partial refunds may be granted. This includes cases where a multi-year license has been partially used, or when a bundled product has been partially activated. The partial refund amount will be calculated based on the unused portion of the license.

8. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Filing a chargeback without first attempting to resolve the issue with our support team may result in your account being suspended. We are committed to resolving disputes quickly and fairly.

9. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a refund request, please do not hesitate to reach out to us at support@deals4antivirus.com or call +1 860-300-3454. Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST.